BCA Advisory Services is committed to acting in your best interests and ensuring you have the information you need to make informed decisions when engaging our services. This disclosure statement is provided in accordance with the Tax Agent Services Act 2009 (TASA) and the requirements of the Tax Practitioners Board (TPB).

Matters that may influence your decision

To the best of our knowledge, there are no circumstances that would reasonably be expected to influence your decision to engage BCA Advisory Services to provide Tax Agent or BAS agent services.

Registration details

BCA Advisory Pty Ltd is a registered tax agent with the Tax Practitioners Board. You can confirm our registration and view our details at the TPB Public Register: www.tpb.gov.au/public-register.

Complaints and dispute resolution

We are committed to delivering a high standard of service. If you have any concerns:

• Please first contact us by emailing admin@bcaadvisory.com.au or calling  0419 719 769.
• We will acknowledge your complaint in writing and confirm our understanding of the issues.
• Our aim is to provide a fair and timely resolution, usually within 14 days.
• If you are not satisfied with our response, you may lodge a complaint directly with the Tax Practitioners Board: www.tpb.gov.au/complaints.

Prescribed events

Certain events (called “prescribed events”) must be disclosed if they occur. These include matters such as:

• suspension or termination of registration by the TPB
• bankruptcy or external administration
• convictions for serious tax or dishonesty offences
• court or tribunal orders related to the Tax Agent Services Act.

BCA Advisory Services confirms that no prescribed events apply to our firm or our registered practitioners.

Conditions on registration

If our registration were subject to conditions restricting the type or scope of services we may provide, we would disclose these to you. At present, no such conditions apply.

Ongoing disclosure

This statement is available on our website and forms part of our engagement process. If any prescribed event or change in registration arises, we will inform you in writing within 30 days.

If you have any questions about this Disclosure Statement, or would like more information about your rights under the Tax Agent Services Act, we encourage you to contact us directly.